Shipping Policy

FRAGUMES prepares orders for delivery using the shipping options available at checkout or confirmed with you when placing the order.

Order processing

Processing and delivery times can vary depending on product availability, destination, courier operations, and public holidays. Any estimated delivery timeframe is an estimate, not a guaranteed delivery date.

Shipping details

Please provide a complete and accurate shipping address and contact number. Customers may be contacted to confirm order details. Incorrect or incomplete details can cause delays.

Tracking and delays

Where tracking is available, it will be shared with you. FRAGUMES is not responsible for courier delays outside our reasonable control, but please contact us if your shipment appears delayed or lost so we can help check its status.

Returns

For eligible returns, customers are responsible for arranging and paying return shipping, as described in our 15-Day Return & Refund Policy. Please contact us before returning any item.